Return and Refund Policy
At Eramarket.ca, we prioritize the safety and satisfaction of our customers. Due to the nature of our products, we have specific policies regarding returns and refunds.
Return and Refund Policy
Due to safety concerns and the nature of our packaged food products, we do not accept returns or provide refunds. All sales are final. However, we understand that there may be exceptional circumstances that require special consideration.
Inspection and Reporting Issues
We kindly ask our customers to inspect their items upon delivery. If you encounter any issues with the quality of the food, such as defects or damage, please contact us within 3 days of receiving your order. After this period, we may not be able to address quality concerns.
How to Report an Issue
If you find any issues with your order, please follow these steps:
Contact Us:
Email us at eramarketbc@gmail.com within 2 days of receiving your order.
Provide Details:
Include your order number, a description of the issue, and photos of the defective or damaged item(s).
Resolution:
Our team will evaluate the issue and get back to you with a resolution, which may include a replacement or store credit.
Non-Returnable Items:
For safety reasons, we do not accept returns on any of our food products, including:
Packaged food items:
Custom products or special orders
Sale items
Gift cards
Refunds (Special Conditions)
If a refund is approved under special circumstances, it will be processed using the original payment method within 15 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Contact Us
For any questions or concerns about our return and refund policy, please contact us at eramarketbc@gmail.com We are here to help and ensure you have a satisfactory experience with Era Market.